CANCELLATION POLICY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us, dearlydots GbR, Elvira-Tuszik-Str. 43, 50769 Cologne – info@dearlydots.com – of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).
You may use the attached sample cancellation form, although this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

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Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to (if applicable, the name and address of the person authorized by us to receive the goods) promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Please note: If the order value after the return is less than €75, the shipping costs of €4.90 will be charged retroactively and deducted from the refund of the returned item.

– End of the cancellation policy –

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Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

• To dearlydots GbR, Elvira-Tuszik-Str. 43, 50769 Cologne

• I hereby revoke the contract I concluded for the purchase of the following goods (*)

• Ordered on () / received on ()

• Name of the consumer

• Address of the consumer

• Signature of the consumer (only if notification is made on paper)

• Date __________
  (*) Delete as appropriate